Privacy Policy
Last updated: May 2026
This Privacy Policy describes how Nailora ("we", "us", or "our") collects, uses, and protects your personal information when you visit nailora.com.au or book an appointment with us.
Summary of Key Points
We collect names, phone numbers, emails, and booking details you provide to us.
Payment data is handled by Stripe — we never store card details ourselves.
CCTV cameras operate at our salon premises for security.
We use your data to manage bookings, send reminders, and improve our service.
We do not sell your personal information.
You can request access, correction, or deletion of your data at any time.
Personal information you provide to us
Names
Phone numbers
Email addresses
Booking and appointment details
Payment data
We may collect data necessary to process your payment, such as your payment instrument number and security code. All payment data is handled and stored by Stripe. You can review Stripe's privacy policy at stripe.com/au/privacy.
CCTV footage
Our salon premises use CCTV cameras for security purposes. Footage may capture identifiable images of individuals visiting the salon. This footage is stored securely and retained for up to 30 days unless required for an incident investigation.
Information collected automatically
When you visit our website, we may automatically collect certain technical information such as your browser type, IP address, pages visited, and referring URL. This is collected via cookies and analytics tools (Google Analytics).
We process your personal information to:
Create and manage your bookings and appointments
Send booking confirmations, reminders, and updates via email or SMS
Process payments securely through Stripe
Respond to your enquiries and provide customer support
Improve our website and services
Comply with our legal obligations
Protect the security of our salon and website
Retention periods
Booking and appointment records: retained for 7 years to comply with Australian tax and business record-keeping requirements.
CCTV footage: retained for up to 30 days unless required for an investigation.
Marketing communications: until you unsubscribe.
We will delete or anonymise your information when it is no longer required for these purposes.
Security measures we use
All data is stored on secure servers with access controls.
Payment data is processed by Stripe and is never stored on our systems.
Our website uses HTTPS encryption.
CCTV footage is stored securely and access is restricted to authorised personnel only.
No electronic transmission or storage is 100% secure. While we use reasonable measures to protect your data, we cannot guarantee absolute security.
We do not knowingly collect personal information from children under 13 years of age.
If a parent or guardian believes their child has provided us with personal information, please contact us at admin@nailora.com.au and we will delete it promptly.
Your rights under Australian Privacy Law
Access: You may request a copy of the personal information we hold about you.
Correction: You may request we correct any inaccurate information.
Deletion: You may request we delete your personal information, subject to our legal obligations.
Complaints: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
To exercise any of these rights, contact us at admin@nailora.com.au.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be indicated by the "Last updated" date at the top of this page.
We encourage you to review this policy periodically.
Contact details
Email: admin@nailora.com.au
Address: 5 Selene Street, Truganina VIC 3029, Australia
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us.
You can request to review, update, or delete your personal information by emailing us at admin@nailora.com.au.
We will respond to your request within 30 days in accordance with our obligations under the Privacy Act 1988 (Cth).
This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
For complaints, contact the OAIC at oaic.gov.au.
